FAQs

ORDERING & PAYMENT

What are my payment options?

We aren't picky. Choose your favorite: Shop Pay, PayPal, Google Pay, Venmo, Meta Pay, Amazon Pay, Visa, MasterCard, and American Express.

Can I cancel my order?

Orders may be canceled if it occurs prior to shipment. Typically shipment happens within 5 business days, though some products that are made to order take longer -- affected shipping times are noted on relevant product pages. Please contact us as soon as possible to request an order change or cancellation. Include your order number, full name, or shipping address in your email so we can identify your order quickly.

SHIPPING

When will I receive my order?

When you place an order for accessories or in-stock yarn, it will normally ship within 1-2 business days. Custom yarn or pre-orders can take up to 5-7 business days to create and ship, depending on how much yarn we need to hand dye. We do our best to get things completed as fast as possible. When you receive it, of course, depends on all the things we just mentioned, plus the shipping method you select. Standard shipping in the USA is FREE on all orders $35 and over!

Can you ship to APO and FPO addresses?

We ship everywhere deliveries are made, but only offer free shipping for orders that meet our dollar criteria within the USA.

RETURNS

What is your return policy?

We stand behind all of our products, however we understand that sometimes things just don't work out. If you are looking to make a return with us, don't worry – we want this to be as easy and painless as ordering from us. You have 30 days to return for any reason, and if you paid for the initial shipping, we'll pay for the return. If you got free shipping, we'll charge you a small fee based on our commercial shipping rates. Either way, we'll send you a label to print and affix to your package.

When will I receive my refund?

Once we receive your package and confirm its condition, we will refund you within seven business days. Please note that your bank may require additional time to process and post the transaction, so the credit may not show up immediately on your statement.

CUSTOMER ACCOUNT

Do I need to create an account to place an order?

Nope. You can place an order as a guest without creating an account.

Why should I create an account?

To make your life easier. When you place an order your information will be filled in automatically. Become a registered user now and enjoy these benefits:

Quicker checkout. All of your information is already saved. What could be easier?
Order Tracking: Easily monitor the status of your order.
Address book. Save shipping addresses for yourself, your friends and your family in your personal address book and avoid having to enter in their info each time you send a gift.
See your order history. Save a full listing of your previous purchases. (So you can re-order exactly the right thing, stat.)
Stay in-the-know. Get updates, discounts and yarnie blog posts. We'll email you periodically with updates on what's new. We make un-subscribing as easy as one-click, too.

Don't feel like creating an account just yet? Of course you can still sign up for our email. Just enter your address at the bottom of the page.